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These are the Terms & Conditions of Mood Tulum

Last updated: June 3rd 2025Welcome to www.moodtulum.com, the official website of Mood Tulum (hereinafter referred to as “the Agency”), located at Calle 2 Bis A Oriente, C. 7 Sur, 77764, Tulum, Quintana Roo, Mexico. This website is intended to offer and promote tourism services in accordance with the applicable laws of the United Mexican States. By using this site, the user agrees to the following Terms and Conditions:Service Provider Information
  • Name: Mood Tulum
  • Address: Calle 2 Bis A Oriente, C. 7 Sur, 77764, Tulum, Quintana Roo, Mexico
  • Contact email: moodtulum@gmail.com
  • Customer service phone: +52 (984) 315 0866
  • Business hours: 8am to 8pm. Time zone: Cancún (UTC-5, no DST).
 Purpose of the WebsiteThe website is intended to offer information and facilitate the purchase of:
  •       National and international travel packages.
  •       Transportation and lodging reservations.
  •       Customized tours and excursions.
  •       Personalized travel planning services.
 Terms of UseThe user agrees to:
  •       Not submit false or fraudulent bookings.
  •       Not use the site for illegal purposes.
  •       Not attempt to interfere with or breach site security.
 Intellectual PropertyAll website content (text, images, logos, etc.) is owned by the Agency or licensed third parties and protected under Mexican intellectual property law. Bookings and Payments
  •       Bookings are confirmed upon full or partial payment.
  •       Prices are in US dollars USD) and include applicable taxes.
  •       Payments accepted via credit/debit card, bank transfer, or approved methods.
 Cancellations and Refunds
  •       All cancellations must be requested in writing via email.
  •       Penalties apply according to the provider’s policies (hotels, airlines, etc.).
  •       Refunds, where applicable, will be processed within 20 business days.
 Customized Tours
  •       A non-refundable deposit of 50% is required.
  •       Changes after confirmation may incur fees and depend on availability.